Palmpay Job Vacancies:
Job Title: Senior Business Operations Specialist
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- We are looking for an experienced Snr. Business Operations Specialist who is passionate about our mission of driving financial inclusion in Africa.
- An ideal candidate will help to maximize profits by driving marketing initiatives to optimize sales while ensuring the security of company assets.
Job Responsibilities
- Collaborating with relevant parties to create a budget.
- Maximize the efficiency of all business procedures.
- Monitor daily operations and address potential issues when they arise.
- Build processes that meet our business objectives and ensure compliance.
- Monitor financial data and recommend solutions that will improve profitability.
- Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans.
- Implementing plans to address stock losses and theft.
- Employing means to control company costs.
- Generating financial reports.
- Effecting better business practices.
- Managing marketing initiatives.
- Maximizing operating potential to exceed customers’ expectations and company goals.
Person Specification
- Bachelor’s Degree in Business Management, Business Administration or any related field
- Previous experience as a Business Operations Manager or in a similar role, in a bank or Fintech.
- Proficient ability to manage complex budgets.
- Good knowledge of operations management
- Experience with forecasting models
- Experience with databases and project management software
- The ability to interpret financial data and allocate budgets.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Fundloss Team Lead
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- We are seeking a highly skilled and motivated Fund Loss Team Lead to join our company. As the Fund Loss Team Lead, you will be responsible for overseeing and managing a team of professionals focused on mitigating fund losses, minimizing financial risks, and ensuring compliance within the organization.
- This role requires a deep understanding of financial processes, analytical acumen, leadership capabilities, and a passion for driving results.
Responsibilities
- Develop and maintain business relations with Reconciliation and Chargeback team at NIBBS, Unified Payments, Interswitch and Palmpay’s settlement banks.
- Daily review and reconciliation of accounts for exceptions and subsequent escalations to switch and other vendors or third parties for resolution.
- Daily follow up with all stakeholders (Switches, Banks and Processors) to ensure all pending/ outstanding issues are resolved.
- Manage the refunds process end-to-end and ensure all recoveries are received and completed in a timely manner
- Manage the daily workflow of the team to ensure fund loss are recovered in an effective and efficient manner.
- Monitor performance of team members against KPIs, including identifying opportunities for improvement and mentoring and coaching team members.
- Resolution of Customer issues
- Review and respond to mail inquiries
Qualification and Requirements
- Bachelor’s Degree in Finance, Business, Economics, or related field.
- Minimum of 6 years of experience.
- Previous experience in Reconciliation, Settlement, Chargeback, risk management, fraud prevention.
- Proven leadership experience, with a track record of effectively managing and developing teams.
- Strong analytical skills and the ability to interpret complex financial data to identify trends and anomalies.
- In-depth knowledge of fund management, financial processes, and regulatory compliance within the fintech industry.
- Proficiency in data analytics tools and techniques for fraud detection and risk assessment.
- Excellent communication and interpersonal skills, with the ability to collaborate and influence across different organizational levels.
- Detail-oriented with strong organizational and project management capabilities.
- Problem-solving mindset and the ability to think creatively to develop innovative fund loss prevention strategies.
Application Closing Date
23rd October, 2023.
Method of Application
Interested and qualified candidates should forward their CV to: nancieokorji@gmail.com using the job title as the subject of the mail.