PalmPay is an Africa-focused fintech firm, seeking a full-time Fund Transfer Specialist position in Ikeja, Lagos. The role involves handling erroneous transfers, putting a hold on funds, addressing client queries, managing DRS processes, engaging with NIP and Compliance teams, reviewing customer complaints, and maintaining a record of disputed transactions. Qualified candidates should have experience in fund transfer, strong knowledge of financial regulations, proficiency in financial software, excellent attention to detail, and strong problem-solving abilities.
Job Title: Fund Transfer Specialist
Location: Ikeja, Lagos
Employment Type: Full-time
- Treatment of erroneous transfer, fraudulent and non-receipt of fund
- Placing a hold on funds based on an erroneous and fraudulent transfer
- Attend to all queries from clients on dispute issues and ensure they are resolved promptly
- Management of DRS process and portal.
- Engagement with other banks’ NIP and Compliance teams for resolution
- Ensure customers’ complaints are properly reviewed before engaging the banks.
- Reviewing the settlement report against funds in customers’ accounts,
- Follow up on the status of all transactions treated to ensure that they are all successfully processed into beneficiary’s accounts.
- Engaging NIBSS for status confirmations of claims
- Maintain a proper record of all transactions disputed.
- Bachelor’s Degree in Finance, Business, or a related field.
- Prior experience in fund transfer or a related financial role.
- Strong knowledge of financial regulations, including AML and KYC requirements.
- Proficiency in using financial software and systems for fund transfers.
- Excellent attention to detail and accuracy in handling financial transactions.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply online