MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
1.) Job Title: Manager – Onboarding Operations, Commercial
Job Identification: 3344
Location: Lagos
Reports To: Senior Manager – Head Banking Operations
Division: MoMo Payment Service Bank (MoMo PSB)
Job Category: MTN Level 3
Job Schedule: Full time
Mission
- Responsible for overseeing the onboarding process for new customers, agents, and merchants.
- Responsible for managing the back office staff to drive team and task efficiency.
Description
- Onboard new agents, customers, and merchants onto the EWP portal and guide them through the process.
- Ensure queries and complaints on merchant, customer, and agent setup on relevant portals are addressed.
- Ensure support is provided to the MoMo field implementation team on all agent and merchant-related complaints.
- Take responsibility for KYC and anti-money-laundering checks to ensure regulatory compliance.
- Constantly checking the onboarding progress of agents, merchants, and customers with the distribution and customer management teams on action items
- Responsible for providing support on set-up and other agent-related operational issues for partner banks and other financial institutions.
- Ensure timely registration and support for agents, merchants, corporations, and service providers.
- Develop and implement training programs to build capability and alignment on MoMo products and processes for all stakeholders.
- Input into product and service testing, support, and implementation.
- Prepare and timely share all relevant Fintech reports for internal and external stakeholders.
- Accountable for the morale, performance, and development of the function’s human capital
- Cascade and socialize work structure processes to enable adoption by the team.
- Ensure the assigned team is led, motivated, and rewarded to achieve KPAs.
- Ensure that coaching and mentoring programs and personal development plans are in place for all staff members.
- Ensure effective management of diversity among personnel in the function.
- Identify staff training and development needs and implement necessary actions in collaboration with HR.
- Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines.
- Possess the authority, presence, and integrity to command respect from colleagues and from external contacts.
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting) in collaboration with HR.
- Coach and mentor direct reports.
Requirements
Education:
- Degree in any related discipline or its equivalent in the area of specialization
- Relevant postgraduate qualifications are an advantage.
Experience:
- 6 to 13 years’ work experience
- Experience in Fintech, banking or Mobile Money is preferred
- Experience in Mobile Money back-office operations & support
- Experience in Agent & Merchant Management
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.
Application Closing Date
12th September, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
2.) Job Title: Specialist – Regional Implementation
Job Identification: 65050
Locations: Lagos, Abuja, Kano Port Harcourt – Rivers, Ibadan – Oyo & Enugu
Reports To: Manager – Regional Implementation
Division: MoMo Payment Service Bank (MoMo PSB)
Job Category: MTN Level 3
Job Schedule: Full time
Mission
- Responsible for the development and implementation of innovative marketing and trade initiatives.
- The role coordinates the execution of regional fintech and merchant strategies to drive OpCo’s value and growth aspirations.
- Supports the proposal of effective route-to-market options in the implementation of defined strategies for merchants; assists in the distribution of financial services and products through various channels; and coordinates the execution of regional trade marketing strategies to drive growth aspirations in the financial services space.
Description
- Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
- Assist in the preparation of proposals on change initiatives, SLAs, policies, and procedures, when required.
- Support the execution of the OpCo Fintech strategy in the territory to achieve business objectives, mind share, and loyalty in the region.
- Assist in conducting demand planning, forecasting product performance for the upcoming year, and implementing plans to achieve the desired targets.
- Execute territory-specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the fintech objectives in the region.
- Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services, and implement customer and channel reward and recognition initiatives.
- Achieve Below the Line (BTL) visibility objectives across all outlet types and categories in the region through the effective execution of merchandising.
- Undertake the collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendations for future product development within the region.
- Execute territory-specific MoMo PSB trade marketing initiatives to ensure achievement of the business objectives in the region.
- Execute specific activities for the integration of Fintech strategy within all relevant channels in the region.
- Prepare periodic reports on sales performance, profitability, and operator performance trends, and generate periodic channel assessment reports for channel performance reviews.
- Ensure a standard look and feel across all fintech retail outlet types in the territory.
- Ensure effective communication of the fintech proposition at the customer and retail layers of the distribution channel.
- Ensure effective communication of the fintech services to customers, agents, and merchants within the region.
Requirements
Education:
- Degree (B.Sc. or HND) in any related discipline or its equivalent in the area of specialization
- Relevant postgraduate qualifications are an advantage.
Experience:
- 3 – 7 years of work experience, which includes
- A minimum of 2 to 3 years’ total experience in regional implementation or an allied field is required.
- Experience in fintech, banking, or mobile money is preferred.
- Experience working in a global or multinational enterprise with a good understanding of emerging markets is preferred.
Application Closing Date
12th September, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
3.) Job Title: Manager – Strategy and Stakeholder Management
Job Identification: 3339
Location: Victoria Island, Lagos
Reports To: Executive Director – Strategy and Stakeholder Management
Division: MoMo Payment Service Bank (MoMo PSB)
Job Category: MTN Level 3
Job Schedule: Full time
Mission
- Support the Head, Strategy in ensuring the timely implementation of MoMoPSB’s strategy initiatives to enable positive business outcomes.
- Responsible (along with initiative owners and sponsors) for financial tracking of initiative impact to assure benefits accrue to the bottom-line.
- Extensively liaise with external parties, regulators, industry bodies to ensure that all regulatory requirements, corporate governance requirements are met.
Description
- Facilitate cross-functional collaboration required to achieve set objectives of MoMoPSB Strategy.
- Champion project management disciplines for individual Project management and Programme management across the strategy.
- Champion change management across functions where required.
- Support the Programme Director, Programme Lead and identified internal stakeholders to define project architecture, translating aspirations into initiatives and projects.
- Continuously review (using relevant metrics) business plans and initiative KPI’s for divisions against the objectives of the strategy office and confirm that metrics and measures deployed in the various divisions support overall business objectives.
- Keep the Programme Director and Programme Lead informed of progress and issues and present strategy updates during key stakeholder meetings.
- Support the Reporting/Workstream Analysts to ensure initiatives progress as committed, and report issues in a timely manner
- Provide guidance and support to cross-functional teams on stakeholder engagement activities, ensuring consistent messaging and alignment with strategic goals and regulatory compliance.
- Support the function to identify influential stakeholders, their interests, and potential impact on the organization’s regulatory compliance.
- Support the development of a highly capable Strategy Office that provides timely visibility into the progress made and delivers on the agreed strategy plan. Responsibilities include:
- Facilitate the deployment of initiatives to achieve the health & change implications of the strategy;
- Facilitate the change management and communication plans to successfully move the organization forward.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Requirements
Education:
- Bachelor’s Degree in Business Administration, Management, or a related field. Advanced degree preferred.
- Possession of Project Management certification or an MBA is advantageous
Experience:
6 – 13 years’ experience which includes:
- Management track record of 3 years or more; with at least 3 years in Fintech and or banking/ financial services
- Consulting background/experience will be of added advantage
- Proven experience in strategy development and project management.
- Experience in Stakeholder management and regulatory management.
- Strong analytical skills, with the ability to collect, analyze, and interpret data to inform strategic decision-making and regulatory.
- Excellent interpersonal and communication skills, with the ability to influence and build relationships with stakeholders at all levels.
- Demonstrated project management skills, including the ability to manage multiple initiatives simultaneously and deliver results within established timelines.
- Proficiency in using various tools and software for data analysis, reporting, and regulatory compliance.
- In-depth knowledge of relevant regulations, industry standards, and best practices applicable to the organization’s operations.
- Experience in Stakeholder Management.
Application Closing Date
12th September, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
4.) Job Title: Manager – Market and Liquidity Risk
Job Identification: 3314
Location: Lagos
Reports To: Executive Director – Risk
Division: MoMo Payment Service Bank (MoMo PSB)
Job Category: MTN Level 3
Job Schedule: Full time
Mission
- Responsible for measurement, monitoring and controlling of the market risks to which MOMO Payment Service Bank Limited (“Momo PSB”) is exposed and ensuring the implementation of Market risk management best practices, policies and procedures for Momo PSB. Responsible for minimizing position and trading losses.
- Measures of success include minimizing position and trading losses, effective use of the tools for risk reporting, high level of customer satisfaction and increased risk management awareness throughout the Momo PSB and achievement of internal processes KPA’
Description
- Support the development of the Market/Liquidity Risk strategy for the Momo PSB
- Ensure and support the adoption and implementation of the defined frameworks within Momo PSB.
- Utilize appropriate models for analyzing potential risks to the business, taking a 360degree view of the Momo PSB risk profile
- Utilize appropriate models for analyzing potential market risks to the business, taking a 360-degree view of the Momo PSB risk profile
- Assist in testing Risk Programs and related systems, processes, and procedures to ensure their ongoing effectiveness and provide recommendations, where necessary
- Conduct all work according to implemented risk policies
- Design stress scenarios to measure the impacts of unusual market and operational conditions
- Ensure the ongoing implementation of Combined Assurance within the Momo PSB
- Preparation of Management and Executive Management Reports for Subsidiaries
- Identify possible implications arising out of the Trend Analyses and propose recommendations on corrective actions to be pursued
- Distil the results of the Business Impact Analysis into concise reports for the Manager’s attention
- Make any updates and/or changes to area specific Enterprise Risk documentation, on instruction from the Senior Enterprise Risk Manager, as and when required
- Drive best practice, continuous improvement, and innovation of the Risk Management program at the process and procedural level
Requirements
Education:
- First Degree in Risk Management, Finance, Accounting, Economics or a related field
- Professional qualification in Risk Management (CRM Prac, CRM Prof, CRMA, PRM, CRISC) is advantageous
- Membership of a Professional body is advantageous.
Experience:
- 6 – 13 years of relevant work experience in Market Risk Management within a FinTech or Banking Operations
- Experience in data analysis and management, business performance management and or reporting within the Fintech, financial sector or banking industry
- Experience working in a medium to large organization
- Experience in e-commerce and electronic payment business is advantageous.
Application Closing Date
12th September, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
5.) Job Title: Specialist – Point of Sale, Strategy and Innovation
Job Identification: 3313
Location: Lagos
Reports To: Senior Manager – Payments and Business
Division: MoMo Payment Service Bank (MoMo PSB)
Job Category: MTN Level 2
Job Schedule: Full time
Mission
- Responsible for the development, delivery & implementation of Point of Sale (POS) product strategy and roadmap.
- Responsible for the development of user stories and working with stakeholders for prompt delivery of prioritized backlogs and the delivery of priorities of the Group Finco, POS and Fintech portfolio.
Description
- Manage the Point of sales products portfolio as directed by the functional lead.
- Work with the Product Owner to convert the vision into a level of detail that the Product Owner and Agile delivery team can then prioritize as epics and features
- Implement the strategic objectives of the FINTECH product vertical as directed by the functional lead.
- Support the functional lead to manage & Monitor projects and/or implements offers, from technical feasibility assessment to market launch, offer animation.
- Work with the functional lead to identify opportunities, growth levers and design the product & Opcos roadmaps in line with the overall strategy, market dynamics and customer requirements
- Attend assessment meetings on the technical feasibility of offers (e.g. feasibility study)
- Develop and provide periodic reports describing on implementation status and product performance metrics
- Participate in the Product design, contract, commercial model, GTM, process, systems, partnerships and implementation.
- Support Finco Opcos (as required) with implementing the POS products and services providing support as needed.
- Manage the POS product development, business plan and product offer.
- Work with the stakeholders (including other Opcos) for POS solution product design, development, coordinate tests and facilitate the release.
- Contribute to the development of Go-To-Market strategies for POS products or other Fintech enhancements.
- Contribute to the development of product vision, roadmap, and growth opportunities.
- Assess value, develop cases, and prioritize stories, epics, and themes to ensure product development focuses on those with maximum value in alignment with product strategy.
- Provide backlog management, iteration planning, and elaboration of the user stories
- Facilitate prompt delivery of prioritized product feature backlogs and development.
- Research and analyse the regional market, the users, competitors and industry leaders, and the roadmap for the product.
- Keep abreast with Agile/Scrum best practices and new trends
Requirements
Education:
- Degree in any related discipline or its equivalent in area of specialization
- Relevant post graduate qualification is an advantage
Experience:
- 3-7 years of relevant work experience in Fintech /Financial Services
- At least 2 years’ experience in Point of Sales Product/Service Management
- Experience with Agile delivery and Development Operations frameworks
- Experience working in a medium to large- sized organization.
- Experience with Scrum and Agile Software Development Methodology
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Understanding emerging markets is advantageous
- Fintech product development experience is advantageous.
- Abreast of local and global best practices.
Application Closing Date
14th September, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
6.) Job Title: Senior Lead – Sales and Trade Development Tarauni
Job Identification: 3324
Location: Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Senior Manager – Sales and Trade Development Kano
Division: Sales and Distribution
Mission
- To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.
Description
- Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
- Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
- Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
- Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
- Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
- Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
Education
- A First Degree (B.Sc. or HND) in any Social Science degree or related discipline
- Fluent in English
Experience:
- 3 – 7 years’ experience including:
- Experience using data mining tools
- Telecoms experience would be an added advantage
Application Closing Date
9th September, 2023 (10:59 PM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
7.) Job Title: Manager – IP Technology Operations, MTN GlobalConnect
ID: 3355
Location: Nigeria
Job Category: MTN Level 3
Job Description
The Manager: IP Technology Operations will be accountable for achieving the following objectives:
- Develop and maintain an IP/MPLS and security network strategy with a 3-to-5-year technology and OSS roadmap.
- Develop and maintain an IP address management strategy across the OpCos and Global Network
- Provide inputs to the development of global product strategy and deliver product portfolio roadmap for IP/MPLS, Security, Peering and wholesale solutions.
- Provide analysis and inputs for go-to-market strategy focusing on the optimal level utilization of
- Bayobab fixed infrastructure assets, working hand in hand with other business units of Bayobab
- Manage overall product life cycle for IP/MPLS and Security global products (IP/MPLS, Peering, VPN, IP/MPLS and network security services)
- Prepare High-Level Design and Low-Level Design planning documentation.
- Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks.
- Developing policies and procedures for the Global IP/MPLS and security network
- Plan for growth, projecting future traffic and right sizing links and tunnels to meet service level objectives.
- Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability.
- Perform network capacity / cost assessments and provide input to business cases for internal projects and Multinational Customer solutions.
- Interface with Bayobab sales, business development and other technical business units and support the design of enterprise-grade multi-country networks (for GEBU) as well as FiberCo networks.
- Be proactive in recommending improvements to the Global and OpCo IP/MPLS and security network infrastructure in the drive for best-in-class service availability and reliability.
- Provide inputs in the pricing and budget forecasts for IP/MPLS solutions.
- Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
- Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues.
- Act as an interface between the engineering team and internal/external customers and provide all parties with expert engineering support.
- Define and update the existing installed base of networks & products across MTN Group as part of a product catalog.
- Address possible future requirements of customers in the product roadmap using market insights and research.
- Continuously identify key gaps in the infrastructure in order to create a homogeneous global IP/MPLS based on market priorities.
- Manage vendors with particular regard to maintenance agreements, incident management and software deployment and circuit provision.
- Supervise IP/MPLS services’ implementation covering the installations, testing & handover.
- Provide strategic insight and direction to influence major platform decisions.
Role Deliverables
- Work together with other Bayobab business units to provide analysis and inputs for strategy, financial planning and reporting in regard to MTN fixed infrastructure IP/MPLS services.
- Manage customers, suppliers and make sure that the service is delivered on an agreed level of quality and in situations faults/incidents, they are handled within SLAs based on severity levels.
- Prepare and present business cases for high-level initiatives to Management for approval, funding, and prioritization.
- Prepare and present IP/MPLS, Security, and peering architecture standards.
- Lead and manage cross-functional, collaborative teams on standard IP/MPLS and security network architecture development or process improvement initiatives.
Role Dependencies
- Support of the enterprise strategy and other significant business unit – Fixed and Mobility business units
Education
- Minimum 4 Year Academic Degree in Technical / Engineering Degree / Diploma or similar qualification
- English, French, and Arabic (as an advantage)
Experience:
- 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing
- Relevant experience with IP networks, Minimum of 5 years of experience with multiservice platforms, routing platforms, routing protocols ISIS/RIP/RSVP/OSPF/BGP/ BGP/ and troubleshooting down to packet level
Competencies:
- Ability to maintain a large network with complex network technology
- Excellent TCP/ IP networking skills
- Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and the competitive landscape within the MTN footprint
Application Closing Date
13th September, 2023 – 12:59 AM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
