Apply for Customer Support Officer Recruitment at Sahara Group today. Sahara Group, a global energy and infrastructure conglomerate, is seeking a Customer Support Officer in Lagos. The role involves providing exceptional customer support through various channels, problem-solving, product knowledge, quality assurance, documentation, feedback management, compliance, and cross-functional collaboration. The ideal candidate should have previous experience in customer service, excellent communication and interpersonal skills, strong problem-solving abilities, familiarity with fintech products and services, ability to work in a fast-paced environment, proficiency in Microsoft Office Suite and CRM software, and dedication to maintaining professionalism and ethical standards.
Job Title: Customer Support Officer
Job Identification ID: 177
Location: Ikoyi, Lagos
Employment Type: Contract
Responsibilities
- Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
- Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
- Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
- Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
- Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.
- Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
- Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
- Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.
Additional Information:
- This is an on-site position.
- The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.
Skills & Qualifications
- Bachelor’s Degree in a relevant field (Business, Finance, or related discipline preferred).
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with fintech products and services is a plus.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong dedication to maintaining the highest level of professionalism and ethical standards.
Application Closing Date
22nd October, 2023; 22:21
How to Apply
Interested and qualified candidates should:
Click here to apply online
