Nestle Nigeria Plc is seeking a Customer Solution Analyst to drive the Perfect Order Cycle Approach, minimizing waste and complexities in the order-to-cash (O2C) flow. The role involves ensuring 100% replenishment acceptance within defined service level agreements, resolving blocked orders within SLAs, aligning material information with customers and stakeholders, and assisting in order fulfillment.
Job Title: Customer Solution Analyst
Location: Nigeria Head Office
Position Type: Full-Time
The role also involves managing stock allocation issues, delivery creation issues, billing, and collaborating with internal stakeholders to resolve claims, returns, refusals, and Exchange of Goods Advice. Other responsibilities include using reason code methodology, collaborating with specialists in COC and Market to understand master data and pricing exceptions that cause blocks or order failure, providing 360 visibility on order status to customers and internal stakeholders, ensuring regular monitoring of open orders, optimizing orders for logistical efficiency, identifying, analyzing, and initiating escalation processes, managing relationships with key stakeholders in the market and CoC, driving continuous improvement within the team, and participating in NCE operational review meetings.
To be successful, candidates must have a Bachelor’s Degree or its equivalent in a relevant field, minimum of 2 years relevant experience in at least two or more areas: Customer Service/or Call Centre, Customer Facing Supply Chain, Demand & Supply Planning, Distribution/ Materials Handling, and Sales and/or Marketing. They must understand the interaction of all Supply Chain KPIs, such as Customer Order Fulfilment, On Time In Full, Distributor Stock Availability, Direct Delivery, On Time Delivery, Total Cycle Time, Order Fulfillment, Invoice Accuracy, Net Trade Working Capital, Returns and Refusals.
The company offers an interesting and challenging work environment, the opportunity to work in a dynamic team of professionals and leaders, challenging projects and responsible tasks, an atmosphere full of respect, professionalism, and excitement, and the possibility of development and career advancement.
How to Apply
Interested and qualified candidates should:
Click here to apply online
- We will be considering applicants as they apply, so please do not delay in submitting your application.
- Only shortlisted applicants will be contacted.